Job Title 

Loan Support Specialist 

Job Description 

This position requires an individual with the ability to multi-task, good organizational skills, and attention to detail.   

The ideal candidate is one that can prioritize tasks, exhibit a professional demeanor with members, and credit union staff while working in a fast-paced work environment. 

Job Responsibilities 

This individual will support lending staff and all lending activities to include but not limited to: 

Lien Perfection 

– Collection of required documentation necessary to perfect the credit union’s security interest in titled and non-titled collateral. 

Loan Exception Resolution 

– Monitoring and resolving outstanding loan exceptions related to missing vehicle titles, unperfected liens and documentation reflecting the credit union’s insurable interest in collateral. 

Insurance 

– Coordination with the credit union’s insurance vendor in submitting evidence of insurance and resolution of member issues related to notices and/or force placed coverage. 

Post Close Loan Review 

– Support lending staff in completing post-close loan review as necessary prior to compliance review. 

 Loan Processing 

– Ability to process loan requests from application to funding.  To include generation of loan documents and closing of loans as necessary. 

Real Estate Reporting 

– Monitoring members’ real estate property taxes on a quarterly basis and updating the real estate portfolio file as required. 

Credit Reporting 

– Submit monthly reporting to credit reporting agencies to ensure timely information is provided. 

Claim Support 

– Provide general support to members for debt protection, GAP and extended warranty claims as needed.  

Loan Policy 

– Understanding of credit union general loan policy and ability to communicate as necessary to staff and members.